Who We Are
Tincleton Solar Systems Ltd (“Tincleton Solar”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit tincleton.co.uk, contact us, request a quote, make an enquiry, book or discuss our services, or otherwise interact with us.
We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018, as applicable.
Contact Details
Tincleton Solar Systems Ltd
The Granary, Ilsington Farm
Tincleton
Dorset
DT2 8QW
United Kingdom
Email: info@tincleton.co.uk
Telephone: +44 (0)1305 848709
For questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
Information We Collect
We may collect personal information that you provide directly to us. The forms currently available on our website request information such as first name, last name, email address, telephone number and details of how we can help you.
We may also receive information that you choose to provide when you contact us by email or telephone, request a quotation, arrange an appointment, discuss an existing installation or ask about our services.
When you use our website, limited technical information may also be processed, depending on the technologies enabled on the website. This may include your IP address, browser and device information, pages visited, referring source, date and time of visits, and information required to maintain website security and functionality.
How We Use Your Information
We may use your personal information to:
- respond to contact, service and quotation enquiries;
- understand your requirements and provide appropriate information;
- prepare and provide quotations or estimates;
- communicate with you about enquiries, appointments and requested services;
- arrange inspections, installations, maintenance, repairs or related services;
- provide customer and after-sales support;
- manage relationships with existing and prospective customers;
- maintain appropriate business and service records;
- operate, maintain and secure our website;
- prevent fraud, misuse or unauthorised activity;
- improve our website, services and customer experience; and
- comply with legal and regulatory obligations or establish, exercise or defend our legal rights.
We will only use personal information for purposes that are compatible with the reason it was collected or otherwise permitted by law.
Lawful Bases for Processing
We will process personal information only where we have a lawful basis to do so. Depending on the circumstances, this may include:
- Contract or steps before a contract – where processing is necessary to provide a quotation, arrange or perform services you have requested, or take steps at your request before entering into a contract.
- Legitimate interests – where processing is necessary for legitimate business purposes, such as responding to general enquiries, managing business relationships, maintaining and securing our website and services, and preventing misuse, provided those interests are not overridden by your rights.
- Legal obligation – where processing is necessary to comply with a legal or regulatory requirement.
- Consent – where we ask for and rely on your consent for a particular processing activity. Where we rely on consent, you may withdraw it at any time.
Information Submitted Through Website Forms
Our website uses forms to allow visitors to contact us and request information or quotations. Information submitted through these forms is used to deal with the enquiry and, where appropriate, provide or arrange the services requested.
Please do not submit sensitive or unnecessary personal information through a website form. Where information is necessary for us to respond to an enquiry or provide a requested service, not providing it may prevent us from properly dealing with your request.
Sharing Your Information
We do not sell or rent your personal information.
We may share personal information where reasonably necessary with:
- authorised employees and personnel;
- IT, hosting, website and technical service providers;
- contractors or service providers involved in delivering services you have requested;
- professional advisers where necessary;
- regulators, government bodies or law enforcement where required or permitted by law; and
- other parties where necessary to establish, exercise or defend our legal rights.
Where third parties process personal information on our behalf, we will take reasonable steps to ensure appropriate confidentiality and data protection arrangements are in place.
Third-Party Websites, Links and Embedded Content
Our website may contain links to third-party websites and services. For example, the Contact page provides a link to Google Maps for location information, and the website may contain links to other external services.
We may also use third-party WordPress plugins or website services to provide functionality such as website forms, security, caching, social-media content or other features. Whether a particular third party processes personal information will depend on the functionality enabled on the website at the relevant time.
Third-party websites and services may have their own privacy and cookie policies and may process information independently of Tincleton Solar. We recommend reviewing the relevant third party’s privacy information before using those services.
Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for website operation, security, preferences, performance or other functionality.
The website uses WordPress and associated plugins, including caching and website-building functionality. These technologies may create or use cookies or other technical storage required for the website to operate.
Where non-essential cookies or similar technologies are used and consent is required, we will seek your consent before using them. You can also control cookies through your browser settings and, where available, the website’s cookie-management tools.
The cookies and third-party technologies used by a WordPress website can change when plugins, embeds, analytics or other services are added or removed. The website should therefore be reviewed whenever material technical changes are made. Where applicable, this Privacy Policy should be read alongside the website’s Cookie Policy and cookie settings.
International Transfers
Some technology, hosting or service providers may process personal information outside the United Kingdom. Where personal information is transferred outside the UK, we will ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are used where required.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, contractual, reporting or dispute-resolution requirements.
The retention period depends on factors including the nature of the information, the reason it was collected, whether you are a customer or prospective customer, the ongoing business relationship and our legal obligations.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
Security
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.
Your Data Protection Rights
Subject to applicable law and any relevant conditions or exemptions, you may have the right to:
- access the personal information we hold about you;
- have inaccurate or incomplete information corrected;
- request erasure of personal information in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain processing, including processing based on legitimate interests;
- receive or request transfer of certain personal information where the right to data portability applies; and
- withdraw consent where we rely on consent as the lawful basis for processing.
These rights are not absolute and may be subject to legal conditions or exemptions.
How to Exercise Your Rights
To exercise a data protection right or ask a question about our use of your personal information, contact:
Tincleton Solar Systems Ltd
The Granary, Ilsington Farm
Tincleton
Dorset
DT2 8QW
United Kingdom
Email: info@tincleton.co.uk
Telephone: +44 (0)1305 848709
We may need to verify your identity before responding to certain requests. We aim to respond within the timeframe required by applicable data protection law.
Direct Marketing
If we send marketing communications, we will do so in accordance with applicable privacy and electronic marketing laws. Where consent is required, we will obtain it before sending marketing communications.
You can opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Automated Decision-Making
We do not currently intend to make decisions about individuals based solely on automated processing, including profiling, where those decisions produce legal or similarly significant effects.
If this changes, we will update this Privacy Policy and provide information required by applicable law.
Children’s Privacy
Our website and services are not specifically directed at children. We do not knowingly collect children’s personal information for purposes that are not permitted by applicable law.
If you believe a child has provided personal information to us unnecessarily, please contact us so that we can review the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or data protection practices.
When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve your concern.
You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO).
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Further information about making a complaint is available from the ICO website.
Contact Us
If you have any questions about this Privacy Policy, our handling of personal information, or your data protection rights, please contact:
Tincleton Solar Systems Ltd
The Granary, Ilsington Farm
Tincleton
Dorset
DT2 8QW
United Kingdom
Email: info@tincleton.co.uk
Telephone: +44 (0)1305 848709